1. Introduction
These Terms of Service ("Terms") govern your access to and use of SnapIntel ("Service"), operated by IE Roman Jarmukhametov, Republic of Kazakhstan ("we", "us", "our"). By creating an account — including by checking the acceptance checkbox during registration — or by continuing to use the Service after being presented with these Terms, you agree to be bound by them.
If you do not agree to these Terms, do not create an account or use the Service.
2. Description of the Service
SnapIntel is a web-based AI translation workflow product. It allows users to:
- Import DOCX, XLSX, or PPTX files for AI-assisted translation;
- Prepare translation context through domain analysis, glossary, and prompt controls;
- Run translation jobs using OpenAI's language models;
- Download translated documents and quality assurance artifacts.
The Service is provided as-is for professional and commercial use by translation agencies, freelance translators, and corporate translation departments.
3. Accounts and Registration
3.1 You must create an account to use the Service. You may register via email/password or Google Sign-In.
3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3.3 You must provide accurate and complete information when registering. You must promptly update your information if it changes.
3.4 You must be at least 18 years old to use the Service.
3.5 One person may not maintain more than one account. We reserve the right to terminate duplicate accounts.
4. Plans, Payments, and Quotas
4.1 Free trial: New accounts receive a one-time allowance of 5,000 source words, usable within 7 days of activation. No payment method is required. The trial is granted once per account and does not renew.
4.2 Pay-as-you-go: You may pay for an individual project instead of holding a subscription. The project is priced from its source word count at the per-word rate and project minimum shown on the pricing page at the time of purchase. Pay-as-you-go carries no monthly commitment and no recurring charge.
4.3 Pro subscription: Billed monthly in USD and includes a monthly source-word allowance. The current price and allowance are listed on the pricing page; at the time of writing they are $20 per month for 60,000 words. Prices may be updated with 30 days' notice to existing subscribers, and the pricing page is authoritative for the current figures.
4.4 Payment processing for self-serve purchases: Pro subscriptions and pay-as-you-go project payments are processed by Paddle (Paddle.com Market Limited, a company registered in England and Wales), which acts as the Merchant of Record for those transactions. When you buy through the application, you are purchasing from Paddle, subject to Paddle's Terms of Use and Privacy Policy. We are the service provider. Paddle handles payment collection, invoicing, subscription management, and applicable tax remittance for these purchases on our behalf.
4.5 Billing by agreement: Where we have agreed billing terms with you in a separate written agreement, that agreement governs your pricing, allowance, invoicing, and payment terms, and prevails over clauses 4.1 to 4.4 and 4.7 to 4.9 to the extent of any conflict. Such invoices are issued by us directly and are not processed through Paddle, so Paddle is not the Merchant of Record for them and clause 4.7 does not apply.
4.6 Quota enforcement: Word allowances are enforced server-side and are calculated from the source text of your uploaded files at import. A translation job that would exceed the allowance available to your account is blocked when you start it, rather than partially run and billed.
4.7 Refunds: For purchases where Paddle is the Merchant of Record, refunds are handled in accordance with Paddle's refund policy. Refund requests may be directed to hello@snapintel.io or submitted directly through Paddle's billing support.
4.8 Plan changes: You may subscribe, cancel, or change plan at any time through the account settings or Paddle's subscription management portal. Changes take effect at the start of the next billing cycle unless otherwise stated. Cancelling a subscription does not delete your account or your projects.
4.9 Suspension for non-payment: We reserve the right to suspend access to paid features if a payment fails and is not resolved within 7 days. Paddle will attempt to retry failed payments in accordance with its retry policy.
5. Your Content
5.1 You retain all ownership rights to the documents you upload and the translation outputs generated from them.
5.2 By uploading content to the Service, you grant us a limited, non-exclusive, royalty-free license to process and store that content solely for the purpose of providing the Service to you.
5.3 Document processing via OpenAI: Translation jobs process your document content through OpenAI's API. By using the Service, you acknowledge that your document content will be transmitted to OpenAI for processing. Please review OpenAI's usage policies at openai.com/policies before uploading sensitive or confidential content.
5.4 You are responsible for ensuring you have the right to upload any content you submit to the Service.
5.5 You must not upload content that: (a) infringes third-party intellectual property rights; (b) contains personal data of third parties without appropriate legal basis; (c) is illegal, defamatory, or harmful.
6. Data Storage and Deletion
6.1 Uploaded documents and generated outputs are stored on our servers located in the European Union.
6.2 You may delete your projects at any time from within the Service. Deletion removes your files and associated project data.
6.3 We may retain certain account-level data (email, usage statistics) for legal and operational purposes after project deletion.
6.4 Upon account termination, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
7. Acceptable Use
You agree not to:
7.1 Use the Service to translate, process, or distribute content that is illegal under applicable law;
7.2 Attempt to reverse-engineer, decompile, or extract the source code of the Service;
7.3 Use automated scripts or bots to interact with the Service beyond the documented API;
7.4 Resell or sublicense access to the Service to third parties;
7.5 Attempt to circumvent quota enforcement or billing systems;
7.6 Upload malware, exploit code, or any content intended to harm the Service or its users.
8. Disclaimer of Warranties
8.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
8.2 AI translation quality: Translation outputs are generated by AI models and may contain errors, omissions, or inaccuracies. The Service does not guarantee that translations meet any particular standard of accuracy, completeness, or fitness for a specific purpose. You are solely responsible for reviewing, verifying, and approving all translation outputs before use.
8.3 We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
9. Limitation of Liability
9.1 To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
9.2 Our total liability to you for any claim arising from use of the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
9.3 Nothing in these Terms limits liability for fraud, gross negligence, or liability that cannot be excluded by law.
10. Termination
10.1 You may terminate your account at any time by contacting us or using the account deletion option in settings.
10.2 We may suspend or terminate your account if you violate these Terms, or for serious operational or legal reasons (including, but not limited to, security incidents, legal requirements, or cessation of the Service) with reasonable notice where practicable.
10.3 Upon termination, your right to use the Service ceases immediately. Sections 5, 8, 9, and 12 survive termination.
11. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
11a. Security Incidents
In the event of a data breach or security incident affecting your personal data, we will notify affected users without undue delay in accordance with our obligations under applicable law. For detailed information on how we handle personal data and security incidents, please refer to our Privacy Policy at snapintel.io/privacy.
12. Governing Law and Dispute Resolution
12.1 These Terms are governed by the laws of the Republic of Kazakhstan.
12.2 Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to the competent courts of the Republic of Kazakhstan.
12.3 If you are located in the European Union, you may also have rights under EU consumer protection law. Nothing in these Terms limits those rights.
12.4 EU Online Dispute Resolution: The European Commission provides an online dispute resolution (ODR) platform for consumers at https://ec.europa.eu/consumers/odr. Our contact email for ODR purposes is hello@snapintel.io.
13. Contact
For questions about these Terms, contact:
IE Roman Jarmukhametov, Republic of Kazakhstan
Email: hello@snapintel.io
Website: snapintel.io